Legal guarantee
All goods we sell — NFC key fobs, NFC dots and NFC cards — come with the legal guarantee. The European Union summarises your rights in this harmonised notice:
LEGAL GUARANTEE
Minimum two-year legal guarantee protection for goods sold in the European Union.
Consumers can claim their rights under the legal guarantee of conformity, for example if goods: do not match the description; do not function as intended.
Sellers are liable for any lack of conformity which existed when the goods were delivered, and which becomes apparent within the legal guarantee period. Sellers in such a situation are required to offer: free repair or free replacement; in some cases, a price reduction or full reimbursement.
Some countries have a longer legal guarantee period. For second-hand goods, a shorter period may apply, but not less than one year.
For more information on your rights in a specific country, scan the QR code below or ask the seller. europa.eu/youreurope/guarantees
What to do if you receive non-conforming goods: 1. Contact the seller as soon as possible to report the issue; 2. Provide proof of purchase, such as a receipt, invoice, or bank statement.
Sellers and producers may also offer commercial guarantees, which apply independently from the legal guarantee. For example, you may see this GARAN label representing a commercial guarantee of durability offered by the producer at no additional cost and covering the entire good.
Something wrong with your product?
Please report it to us as soon as possible — fastest via customer service in your account, otherwise via our contact page. Your invoice as proof of purchase is always available under Subscription & billing.
Digital services (plans and add-on features) are covered by the statutory rules for digital products (Sections 327 et seq. German Civil Code), see Section 13 of our terms. Your right of withdrawal is not affected by the legal guarantee.
Official version by the European Commission under Implementing Regulation (EU) 2025/1960, applicable since 27 September 2026. More information: europa.eu/youreurope/guarantees